Support

Real people read what arrives here. We reply within 2 business days, in Portuguese or English.

Talk to us

What to include when you report a problem

The more complete it is, the faster we fix it. If you can, send:

• device and system version (for example, “Pixel 7, Android 15” or “iPhone 13, iOS 18.4”);
• the Gym+ version, shown in About Gym+;
• what you were doing when it happened, step by step;
• what you expected and what happened instead;
• a screenshot, if it helps to show it.

Do not send passwords or card details. We will never ask for them.

Subscription, billing and refunds

There are two annual plans, Athlete and Coach; Coach includes everything Athlete offers and 10 students, and anyone who needs more students adds packs of 10, always at the same price per pack, as many as they need. Each student subscribes to their own plan. Both have a 7-day free trial for anyone the store considers eligible, and after it the store charges the whole year in one go. The price of each plan, and of Coach with the number of students you choose, is shown in the store before you buy, and switching plans or the number of students is also done in the store. The store charges and refunds, not us. The direct paths:

• Cancel: step by step in the terms of use.
• App Store refund: reportaproblem.apple.com
• Google Play refund: play.google.com/store/account/subscriptions

If the subscription is paid but the app does not recognize it, sign in with the same store account that made the purchase and use Restore purchases in Profile > Account & subscription > Subscription. If that still does not solve it, write to support@gymplus.life with the purchase date.

Privacy and data

• What the app reads and what leaves the device: privacy policy.
• Access, correction, portability and your other rights: privacy@gymplus.life.
• Delete the account: account deletion page.

Frequently asked questions

Do I need internet to train?

No. The log, history, routines and catalog work offline. Internet is needed to sign in, verify the subscription and generate the weekly review.

I changed phones. Do I lose my history?

The history lives on the device, so it does not travel by itself. Export a backup before switching, from inside the app, and import it on the new device. The subscription follows you: just sign in with the same account.

Can the app read my heart rate without my permission?

No. Reading depends on explicit permission in Apple Health or Health Connect, and you can withdraw it whenever you want. Details in health data.

Do you sell my data?

No. The training log and health data stay on the device by default and leave it only with your authorization, as a summary: to the coach you are linked to and to the ranking or your teams, according to what you turn on.

What languages do you answer in?

Portuguese and English.

Anything else

contact@gymplus.life
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