Account, data and privacy
How to contact Gym+ support
Report a problem in the app, with a screenshot and diagnostics, or write to support by email.
- Plan
- Athlete
- Coach
- Works on
- iPhone
- Android
The fastest way to reach support is to report the problem from the app itself. The report gets a support code, and the answer comes by email.
Step by step
On the Profile tab, tap Report a problem.
Tell us what happened and what you expected to happen.
If you like, keep Include a screenshot of this screen on or tap Attach image. Text fields, email addresses and long numbers are covered in the screenshot.
Keep Attach diagnostics on to send the screen you are on, your last actions in the app and recent errors. Passwords, your location and what you typed elsewhere are never included.
Tap Send report. Keep the Your support code that shows up; use Copy code to quote it later.
Support replies to your account's email address.
Common problems
- I am offline
- The report is saved on the phone and sent when the app is back online.
- My account has no email
- Write to support@gymplus.life and quote the support code of your report.
Open in the app
In Gym+, tap the question mark on the Home screen to open the Help Center and search for “Contact support”. The Open now button takes you straight to the screen.
Related articles
- How to see and manage your subscriptionSee your plan and renewal, move from Athlete to Coach and manage the subscription through the App Store or Google Play.
- How to see and remove the devices on your subscriptionSee the phones, tablets and watches that use your subscription and remove the ones you no longer use.
- How to link ways to sign in to your accountLink Apple, Google or email to the same Gym+ account so you can sign in with any of them, on any device.
Updated on 10/26/2026, app version 1.3.6